Shipping & Delivery
Everything you need to know about our shipping process.
When will I receive my meals?
All orders ship out of our facility on Mondays. Once your order is shipped, meals will be in transit for 1-2 days. For example, if you place an order on a Monday, your order will ship out the following Monday and arrive at your door 1-2 days later ba
What if my order arrives damaged?
We stand 100% behind our product, so if your package arrives in a state it shouldn't, we're happy to make it right. Damaged Orders. If your meals arrive damaged, please take a photo of the meals in question, reach out to our team, and attach the phot
Where do you ship?
We ship to all 50 states in the USA, including Alaska and Hawaii. At this time, we do not ship to Puerto Rico. To maintain meal quality during transit, we do not deliver to PO boxes. Need more help? Contact our support team here 💪
How much does shipping cost?
As you can imagine, shipping costs represent a large portion of our expenses, since we're shipping 10–15-pound boxes very long distances. Shipping is FREE for all subscribers with 10 meals or more. Many companies charge you a premium for their meals
Can you ship meals to my hotel?
The short answer: Yes. We can ship to hotels within the U.S., as long as the hotel accepts packages for guests. All we ask is that you inform your hotel prior to arrival that you will be expecting a package. Orders may be shipped via FedEx, OnTrac, o
How can I find my tracking number?
Once an order is prepared and ready to ship, you will receive an email with your tracking information. Orders may be shipped via FedEx, OnTrack, or AxleHire, depending on the delivery location. We’re unable to guarantee a specific carrier. You'll get
Can I make special delivery requests?
We are not able to guarantee that the shipping carrier will be able to follow very specific requests when it comes to delivering your packages. When the package leaves our facility, the package is out of our direct control and even the carrier has to
How do you keep your food fresh during delivery?
We use custom insulated coolers during shipment to keep your food tasty and fresh!. Our custom packaging is designed to extend the shelf life of your meals. We seal each meal with our custom modified atmospheric packaging. All meals will remain fresh
Is your packaging recyclable?
Yes! All of our packaging including our boxes, coolers, trays, and sleeves is recyclable. Need more help? Contact our support team here 💪
What happens if a FedEx holiday falls on a Monday?
If a FedEx holiday falls on a Monday, we will not be able to ship orders on that day, as FedEx services are closed. In such cases, your order will be shipped the following business day, which will be Tuesday. In 2024 and 2025, the following Monday ho