Everything you need to know about our shipping process.
All orders ship out of our facility on Mondays. Once your order is shipped, meals will be in transit for 1-2 days. For example, if you place an order on a Monday, your order will ship out the following Monday and arrive at your door 1-2 days later ba
We stand 100% behind our product, so if your package arrives in a state it shouldn't we're happy to make it right. Damaged Orders. If your meals arrive damaged, please take a photo of the meals in question, reach out to our team, and attach the photo
We deliver to all 50 states in the USA including Alaska and Hawaii. To keep our meals fresh, we do not deliver to PO boxes. Need more help? Contact our support team here 💪
As you can imagine, shipping costs represent a large portion of our expenses, since we're shipping 10-15-pound boxes very long distances. We have worked with our shipping carriers to get the most cost-effective shipping prices in the industry. Many
The short answer: Yes. We ship via FedEx, if you're staying in the US and your hotel accepts packages for guests, we'll be able to ship to your hotel. All we ask is that you inform your hotel prior to arrival that you will be expecting a package. Whe
Once an order is prepared and ready to ship you will receive an email with your FedEx tracking information. You'll get an order confirmation email once your order has been placed. As soon as your package leaves our facility, you'll receive a second e
We are not able to guarantee that the shipping carrier will be able to follow very specific requests when it comes to delivering your packages. When the package leaves our facility, the package is out of our direct control and even the carrier has to
We use custom insulated coolers during shipment to keep your food tasty and fresh!. Our custom packaging is designed to extend the shelf life of your meals. We seal each meal with our custom modified atmospheric packaging. All meals will remain fresh
Yes! All of our packaging including our boxes, coolers, trays, and sleeves is recyclable. Need more help? Contact our support team here 💪