What if my order arrives damaged?Updated a year ago

We stand 100% behind our product, so if your package arrives in a state it shouldn't we're happy to make it right.

Damaged Orders

If your meals arrive damaged, please take a photo of the meals in question, reach out to our team, and attach the photos here.

We can issue you a coupon for the monetary value of the meals to be used towards a future order. 

Note: If a meal arrives with a small incision on the plastic seal this is not considered damage. Damaged meals are specifically meals that are entirely open with the contents of them outside of the original meal tray.

Spoiled Orders

In regards to spoiled packages; typically a package spoils if it is in transit for several days. If this is the case, please take a photo of the meals in question, reach out to our team, and attach the photos here.

If we find that your package was in transit for more than 48 hours we will resend the package at no charge to you or issue a credit for the full transaction price to be used on a future order. 

If a package is delayed due to the courier we ask that you always accept the package. If the package is refused by the customer we will not have a record that is was sent. We ask that all customers accept orders upon delivery and then contact us so we can further assist if packages are spoiled. Fuel Meals will attempt to re-deliver a new package at no cost to the client; however, if the courier delays the second package on a re-attempt Fuel Meals assumes no liability. 

Need more help? Contact our support team here 💪